FAQ

Who is PowaKaddy Store for?

Our store caters to practical golfers worldwide who value reliability and efficiency. Whether you’re a club professional maintaining equipment, an enthusiast golfer upgrading your gear, or someone needing a specific replacement part to get back on the course, we’re here to serve you. Our customers appreciate quality golf equipment, genuine spare parts, and straightforward service.

What is your company’s ethos?

We founded PowaKaddy Store with a simple mission: keeping golfers in the game. We understand the frustration of equipment failure and focus on minimizing downtime with reliable products and efficient global delivery from our headquarters in Aberdeen, Scotland—a city with a rich golfing heritage.

What types of products do you specialise in?

We specialise in comprehensive golf equipment and spare parts, including:

• Golf clubs (Drivers, Fairway Woods, Putters)
• Golf trolleys and electric trolley components (Control Units, Gearboxes, Frame Parts)
• Golf bags and accessories (Towels, Headcovers, Club Cleaning tools)
• Club components (Grips, Heads, Shafts)
• General golf essentials (Balls, Clothing, Gloves)

We focus on both complete products and the specific components that keep them performing optimally.

Are the replacement parts you sell genuine?

Yes. We are committed to providing high-quality, genuine parts for various golf trolley models (including PowaKaddy, Fraser Foldaway, and others) and golf clubs. Our team carefully picks and, where applicable, tests items to ensure they meet our standards before dispatch.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also accept payments via PayPal for a secure and quick checkout experience.

Is my payment information secure?

Absolutely. We use advanced encryption technology to ensure all your payment and personal information is kept secure and confidential throughout the transaction process.

Where do you deliver to?

We proudly serve golfers globally! However, due to logistical constraints, we are currently unable to deliver to parts of Asia and some remote regions. If you are unsure about delivery to your location, please contact us at [email protected] before placing your order.

What are my shipping options and costs?

We offer two straightforward shipping options to get your gear to you reliably:

• Standard Shipping (£12.95): Shipped via DHL/FedEx. Your order will typically arrive within 10-15 days after dispatch. Ideal when you need parts or items for an upcoming game.
• Free Shipping: Available on all orders over £50. Shipped via EMS. Please allow 15-25 days for delivery after dispatch. Perfect for larger orders like new bags or club sets.

How long does order processing take?

We aim to process and dispatch all orders within 1-2 working days. You will receive a confirmation email with tracking details once your order is on its way.

My order hasn’t arrived within the estimated time. What should I do?

Firstly, please use the tracking number provided in your dispatch email to check the status of your delivery. Occasionally, international shipments can be delayed by customs procedures or other factors outside our control. If the tracking information is unclear or the delay is significant, please contact our customer service team at [email protected] for assistance.

What is your returns policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 15 days of receiving your order. Items should be unused and in their original packaging. Once we receive and inspect the returned item, we will process your refund or exchange. Please note that shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty or we made an error.

How do I start a return?

To initiate a return, please email our customer service team at [email protected] with your order number and details about the product you would like to return. We will guide you through the process and provide the necessary instructions.

How can I contact customer service?

Our friendly customer service team is here to help with any questions you may have about your order, our products, or delivery options. You can reach us via email at [email protected]. We strive to respond to all enquiries promptly.